Wednesday, November 18, 2009

Anthony Banks memo



What is the basic element of a memo? Now that technology has improved and we have Email, Instant messaging, Text messaging, and other forms of communication one may wonder why is there a need for memos? Memos are used becaused they are a better choices for more detailed communication and correspondence in which formatting is important. Althought there is no perfect way to format a memo some ways will be more effective then others (Dobrin, et al).




When starting your memo you should always start off with the identifying information. This information should include to whom you are writing and who the memo is from. "The from" is the name of the person who is preparing the memo, follow by the subject which will give the reader the opportunity to skim and see if they should read the body of the memo. Lastly you should date the memo so the memo can be traced and the subject, issue,problem,or idea can filed.

Example of the identifying information:




There are diffrent types of memos. There are directive memos, progress or status memos,and response memos.

Directive memos: these memos provide information about policies or about tasks the readers should perform.
Progress or status memos: these memos supply information about the status of a project or assignment.
Response memos: provide the audiences with information they have requested,(Dobrin, et al).

Monday, November 16, 2009

Al P.’s Advice on Writing Correctly(grammar, spelling, etc.)


Writing is and has been one of the most important forms of communication, but when done incorrectly it can cause misinterpretation and miscommunication. It doesn’t matter if you are writing a resume for an employer or an e-mail to a co-worker, your writing should always be correct and concise. If you want to improve your writing you must start with the basics; Grammar, word choice, punctuation, capitalization, and spelling. One misspelled word or misused comma can cause a sentence or saying to have a totally different meaning. And if it’s a mistake as big as the ones below it could harm your business or chances of landing that dream job. Incorrect spelling and grammar on your resume is major turn off for potential employers.


If you would like to improve your writing and begin to write correctly here are a few things you should take into account the next time you compose a document.

· Grammar- Try to avoid run-on and incomplete sentences.

Incorrect/Fragment: Writing for the team blog.
Correction: Al is sitting at his computer writing for the team blog.
Incorrect/run-on: The five friends were half way to the concert when they realized they had forgotten the tickets at home they were only an hour from the house so they decided to turn around and go get the tickets.

Correct/(divide the run-on into multiple, independent sentences): The five friends were half way to the concert when they realized they had forgotten the tickets at home. They were only an hour from the house so they decided to turn around and go get the tickets.

· Word Choice- Make sure that your content will be understood by your readers. Try to avoid the use slang or jargon words.

Example/Incorrect(intro for job inquiry):
Hey, what’s up Mr. Smith:

Saw your ad up on your website, figured I would shoot you over an e-mail to see if the job is still available. I’ll talk to you later bro.

Peace

Correct(intro for job inquiry):
Dear Mr. Smith:

I am interested in learning more about the position advertised on your website. I believe my qualifications and job experience would make me a perfect candidate for this position.
Sincerely,
John Doe

· Punctuation- Periods should end all complete sentences. When sentence ends with parentheses the period should go on the outside. Question marks indicate interrogatives. Make sure you don’t misuse or overuse commas (Dorbin).

· Capitalization- Capitals should be used on the first letter of the first word of sentences, salutations, and closings. Capitals should also be used on letters that are part of a name(Dorbin).

Incorrect: john decided to take his dog for a walk.
Correct. John decided to take his dog for a walk.

Incorrect: vitamin e will help cover up your scar.
Correct: Vitamin E will help cover up your scar.

· Spelling- Be sure to check your spelling on all documents that you compose. One misspelled word can misrepresent what you’re trying to get across to your reader

Incorrect: The restrooms are for costumers only.
Correct: The restrooms are for customers only.
References:Dorbin, Sidney I., Christopher J. Keller and Christian R. Weisser. Technical Communication: In the Twenty-First Century. Upper Sadle,NJ: Pearson Prentice Hall, 2008.

Writing a Negative Letter


In the professional world we like to hope that every customer is satisfied with our goods and services that we offer, but sometimes that is just not the case. Occasionally, we may need to contact a customer when we cannot meet their needs and wants. One of the best ways to do this is by writing them a letter explaining the situation. According to the textbook, Technical Communication in the Twenty-First Century, there is a correct way to write these kinds of letters. Essentially, there are four parts to the negative letter that will set it apart.

  1. Create a "buffer." A buffer is generally the first statement in your letter. It's purpose is to get the reader ready for the negative news that they are about to read. The most effective buffers will include something positive that will either help balance the bad news or thank them for something good that the reader has done.
  2. State the negative in a concise, clear-cut manner. Avoid drawn out, vague sentences that may either confuse the reader, or may be skipped over. If you can, try to make it one sentence with a positive tone.
  3. Present the reader with options. Tell them some alternatives or agreements that you as the company can come up with. This will show the reader that you are there for them, even though they may be furious about the news. Keep in mind, don't go into much detail about the alternatives, because if you promise something, and fail to deliver, the customer will be even more irate.
  4. End letter with the intent on working with the customer again. Although this letter is passing on a negative message, make sure your last statement is beyond the problem, and looking forward to the future. The text book mentions that you can mention positive experiences from the past that you and the customer have shared, or tell them how you look forward to working with them in the future.
If you follow these steps, you will be able to send a negative message to a customer in the most effective way. This should help you keep clientele, and help you maximize your profits.

Sean H.

Brian G's Different Types of Organizational Strategies





There are many different approaches that you can take when you are talking about your organizational strategy. An organizational strategy is very important when you are trying to figure out how you will present your information. I have had experience in some of these organizational strategies and it has been very beneficial to me. I will give you some pointers on how to make the best of whichever organizational strategy you choose.

There are nine different approaches to organizational strategy. They are; sequential, chronological, order of importance, general/specific, division, classification, cause and effect, compare/contrast, and spatial. Each of these nine approaches is beneficial for whatever information you need to present.

“Sequential organization places information in the order that it progresses or should progress.” (Dobrin 175) You are probably wondering where you would see this type of organization. This is seen in all instruction manuals and other documents that require you to go through in a specific order. This is one that I typically don’t follow because it is easier to try and figure it out on your own.

Chronological organizational strategy resembles the sequential strategy. The major difference is that with chronological the events flow through time. They are written as they occur. An example of this that I have written many times is a lab report. You need to write down everything as it happens and then have it flow through the report. I did not realize at the time I was using a chronological organization strategy.

With the “order of importance strategy it is commonly used because it permit’s the writers to present the information in either an increasing or decreasing order.” (Dobrin 177) An example of this strategy would be a memo, or a speech. Both of these use the order of importance, but they use it differently. With a memo you want to put your biggest issue out in the beginning. On the other hand, with a speech you want to save the best for last and go out with a bang.

General/specific strategy is basically going from either general information to specific information or vice versa. This strategy can be beneficial because it allows you to either start out with a very narrow topic and become increasingly broader, or you can start out broad and narrow the topic down. I have used this strategy in formal reports because it allows me to start out with a base amount of background information and then flow into my specific topic.

Division is a strategy “based on the idea that some things can best be understood by treating them as a series of smaller parts.” (Dobrin 179) An example of this strategy would be when you are trying to present information that is part of a large policy. Many politicians will try to divide up a broad topic to allow them to piece it together and make it seem different than it actually is.

Another organizational strategy is classification. This strategy groups similar information together. Some examples could include Dell listing the different types of computers that they offer, or it could be a sports team that is listing it’s players in order. You see this strategy a lot when you look at different products that companies make. It allows you to see all the styles in one simple paper.

“Cause and effect is frequently used to explain the relationships between events or the reasons that something has happened.” (Dobrin 180) We see this everyday when we look at scientific studies. If you look at any over the counter drug bottle it will have the proper directions for taking the medication, but it will also have a list of reasons with what might happen if you misuse the product. This is a cause and effect that many people see everyday and do not even realize it.

Comparison and contrast is a strategy that allows people to see information about two things and decide what each has to offer and what they lack. A personal example for me would be when you are trying to find a job. You want to make sure the company that you work for is a good company and that your values fit in with theirs. You can look at each companies values and mission statement to see which is the best fit for you.

The last organizational strategy is spatial. “Spatial strategy helps readers navigate information pertaining to physical space or objects.” (Dobrin 184) The best example of spatial organizational strategy is when you look at a map. It allows you to see where you are and how you are going to get where you want to go. Most spatial organizational strategies have pictures, but that is not a requirement. The pictures allow us to get a better visual of what the information is saying.

These all the different types of organizational strategy. Hopefully, you have learned a bit about when to use each strategy and that we use most of these strategies in our everyday lives.

Dobrin, Sidney I, Christopher J. Keller, and Christian R. Weisser. "Organizing and Drafting Documents" Technical Communication in the Twenty-First Century (2nd Edition) (MyTechCommLab Series). Alexandria, VA: Prentice Hall, 2009. 170-191. Print.

Jason Kaufman Resume Tips

When to start? The average person writes one up a couple days before a job interview. But on the contrary, you should begin a working resume way before. For anyone looking for employment in the future, the time to start writing your resume is now. Even if you’re not sending it out for several months or years, It’s never too early to start writing down past employment related names, addresses, dates, experiences, and qualifications. After you’ve started one, remember it is important to constantly update it. According to Technical Communication in the Twenty-First Century, it is important to start today because:

· It will help you recall precise/specific details required on more formal resumes

· Seeing the information written down shows gaps in your training or experience that you need to fill in(pg.401)

· If you need a letter of recommendation, you have all the contact information for your past bosses

Although the origin is unknown, one could assume a resume has been around ever since there’s been a need (by an employer) for a competent and qualified worker. Today, all employers require these kinds of dedicated employees (competent and qualified), and the question is how do you obtain these above-average productive workers? You begin by accept applications along with resumes. Then, Interview those candidates who have the most impressive resumes interested in the job.

Essentially a resume helps an employer in determining which possible candidate would be the most qualified, productive and profitable for the company. A decision like this could be made by looking at a resume, it allows an employer to gain insight on a candidates’ past. Information such as their:

· Education

· Employment history

· Experience

· Summary of relevant skills

· Honors and activities/achievements

· Career objectives

· References

These are the basic elements of a resume, along with the writers contact information (at the top).

Due to people having different preferences, not every resume contains the same elements. Regardless, every resumes should include some if not all the elements. Although, there is no exact right way to write a resume, one can very easily be messed up. Making mistakes such as:

· Grammar errors

· Inaccurate information

· Unnecessary information

· Bad structure and organization

Could cost a candidate his opportunity of the job. Even the smallest error in your resume could suggest to your readers that you are not detail oriented or concerned with quality(pg.409). Even the highest qualified candidates may be eliminated if their resumes or cover letters contain errors. My overall advice when writing a resume would be to assume you cannot afford to make mistakes. Then regardless whether you are the highest qualified, you will have a good shot at landing the job.

Reference:

Dobrin, S. I., Keller, C. J., & Weisser, C. R. (2002). .TECHNICAL COMMUNICATION: in the Twenty-First Century Upper Saddle River , NJ: Pearson Custom Publishing. Pg.401-409

Thursday, November 12, 2009

Anthony Banks Cover letter/ letter of application






When searching for a job it is important that you send a Cover letter with your resume. The cover letter addresses the specific job for which the applicant is applying for and emphasizes the most important qualities that should make you attractive to the employer. You should also use the cover letter to provide interesting, useful details about yourself. Take the three or four most important points of your resume and include them in your cover letter.(Dobrin, et al)

When writing your resume you should keep in mind that employers read thousands of resumes, and cover letter on a daily basis. The information that you include in your cover letter should be relevant and easy to find. So unnecessary information should be avoided.

Your cover letter should be one page. The only reason it should exceed onto a second page is if you have extensive expereience or if your employer request more information that can't fit on one page. Your cover letter should include an introductory paragraph which begins by identifying the specific job you are applying for, then there is the body paragraph this is where you futher detail your qualifications for the position, and then you end with the concluding paragraph which refers to the the documents included.

Example of a correct cover letter:

1355 FGCU Campus Housing
Fort Myers, FL 33463
(239) 826-2679

October 9, 2009

Mr. David Balza
FGCU
Fort Myers, FL 33463

Dear Mr. Balza:

I am writing to apply for next year’s basketball camp as a camp Counselor at FGCU’s man basketball camp. I saw your job posting was advertised on the FGCU athletic webpage. I have worked at this camp last year, and also at other basketball camps. I am confident that my basketball experience will make me a great candidate for the position as a camp counselor.

I have played basketball at congress middle, santaluces high school, and now at FGCU. I have also been a participate in multiple basketball camps so I can connect with the kids on a level a lot of people may not be able to. Finally I have studied basketball in an acidemic setting and received an A in my basketball class. As such the information I tell the kids will be accurate.

Along with my basketball experience I have also been volunteers at after school camps working with under privileged kids. Because of my experience I’m really good with kids who might have low self-esteems. These experiences could serve me well as a camp counselor here at FGCU men’s basketball camp.

I have enclosed a copy of my resume with this letter, and I have also completed the student services form. I will be hear all year long and would appreciate an opportunity to discuss my qualifications in more detail. I will stay in contact with you about the position. Thank you for taking time to read this.

Sincerely,

Anthony Banks

Encl: Resume



Works Cited:

Dobrin, Sidney I, Christopher J. Keller, and Christian R. Weisser. "finding and obtaining employment." Technical Communication in the Twenty-First Century (2nd Edition) (MyTechCommLab Series). Alexandria, VA: Prentice Hall, 2009. 397-428. Print.

Tuesday, November 10, 2009

Alexis B's Tips On Searching For Jobs






You have graduated from college, now what? Where do you start to look for possible jobs? Here are 10 steps to lead you through your job search:

1. Focus Your Job Search
  • Pick keywords that have to do with your job title and possible locations to help get an idea of what positions are out there and available.
2."Build Your Brand"
  • Create profiles on websites such as FaceBook, Myspace, LinkedIn, VisualCV, and JobFox. Make sure these profiles are done professionally because they are used to attract potential employers.
3. Connect With Your Contacts
  • Contact friends, family and any other people you known through your profiles. You never know who will know of a possible job, or know of someone to put you in touch with.
4. Update Yourself
  • There are other little things that you may need to do before contacting potential employers such as creating a new e-mail address and/or re-recording your voicemail. You don’t want to be using your e-mail address that is ‘StarAngel’ or ‘SuperJock’. These are far from professional.
5. Create A List of Companies
  • Put together a list of companies that you would like to work for. This allows you to have target companies when applying.
6. Find Job Listings
  • There are numerous job search engines that employers are constantly posting potential job opportunities on. Some of these search engines include Indeed.com, LinkUp.com, SimplyHired.com, Jobster, RiseSmart, Craigslist and many more (About.com).
7. Resume and Cover Letter
  • Highlight qualities about yourself in your resume/cover letter that each job position is looking for.
8. The Interview
  • Dress appropriately, practice answering basic interview questions, think of questions you would like answered and be confident. You need to create the best first impression as possible.
9. Follow Up
  • Send a Thank You and remind the company/interviewer of why they should hire you!
10. The Offer
  • Evaluate the position and make the appropriate decision, if you decide to decline, make sure to do so in an appropriate and polite way.
Following these steps should help you FIND and GET the perfect job!

About.com. (2009) Ten Steps To Find a New Job. Retrieved November 10, 2009, from http://jobsearch.about.com/od/findajob/tp/tensteps.htm>.

About.com. (2009) Job Search Engines – Best Job Search Engine Sites. Retrieved November 9, 2009, from http://jobsearch.about.com/od/jobsearchengines/a/jobsearchengine.htm>.

NhLink.net. Things to do before and during the interview. Retrieved November 10, 2009, from http://www.nhlink.net/employme/inter.htm>.